Numeri support
Numeri for iPhone and Android · published by MH WORKS LTD
Support for Numeri is by email, and it is answered by the person who wrote the app. There is no ticket system and no bot in the way.
Getting help
Write to matthew@mh-works.com. We aim to reply within two working days.
If something is broken, these four things save a round trip:
- which game, and which device (for example, iPhone 13 or Pixel 7);
- the operating system version;
- the app version, shown on the app's settings screen;
- what you did, and what happened instead of what you expected.
What Numeri is
Numeri drills the part of Italian that stays hard long after the grammar settles: catching a number, a time or a price at the speed someone says it, and producing one back without stopping to work it out.
It runs entirely on your own device, needs no account, and works without an internet connection. More about Numeri.
Restoring your purchase
The unlock belongs to the store account that bought it, not to the handset, so it survives a reinstall or a new phone. You never need to pay twice.
On iPhone or iPad
Install Numeri again, open it, and choose the option to restore a previous purchase. Be signed in to the same Apple Account you bought it with; a different Apple Account cannot see the purchase.
On Android
Install Numeri again from Google Play while signed in to the same Google Account you bought it with. Google Play hands the purchase back to the app on its own, usually the moment it opens. If the unlock is still missing, close the app fully and open it again.
If it still has not come back, email us with the date you bought it and which store you bought it from, and we will get it sorted. Please do not buy it a second time to work around it.
Refunds
Apple and Google are the merchant of record for these purchases. They take the money, so they run the refunds, and the route depends on which store you used.
Google Play, within 48 hours
Ask Google directly, through your order history in the Google Play app or at play.google.com. Refunds requested within 48 hours of purchase are approved automatically, and you do not need us at all.
Google Play, after 48 hours
Email us. Once the automatic window has closed, Google routes the decision to the developer, and we can order the refund from the Play Console. Tell us what went wrong and we will not be difficult about it.
App Store
Apple handles every App Store refund itself, and the decision is Apple's rather than ours. Request one at reportaproblem.apple.com. We cannot issue an App Store refund, and we cannot overturn Apple's answer; Apple does not tell us who asked or what was decided. If Apple turns you down and you think that is wrong, write to us anyway and we will see what we can do.
None of this affects your statutory consumer rights, which sit alongside the stores' own refund policies rather than being replaced by them.
Common questions
Do I need an internet connection?
Not to play. Every question and every recording is inside the app when you install it, so it works the same on a plane as it does at home.
Two things do need a connection. Buying or restoring the unlock needs one, because the store has to check the purchase, and that is Apple's or Google's machinery rather than ours. And if the app ever crashes it sends an anonymous report so the fault can be fixed, which it queues on the device until you next have a signal.
Do I need an account?
No. There is nothing to sign up for, no password, and no email address to hand over. The app never asks who you are.
Is it a subscription?
No. One purchase, £2.99 in the UK, and that is the end of it. Nothing recurs, and there is nothing else to buy.
What do I get without paying?
The whole core number run, which is a complete number-listening trainer on its own. That is the full range, from units up through the thousands and into decimals, and the game keeps raising the difficulty to match how quickly you are answering, so it keeps pace with you rather than running out of road.
The £2.99 unlock adds the special rounds, which are the numbers you actually have to catch in Italy: prices in euro, clock times, temperatures, percentages, phone numbers and all 38 ordinals. It is a single one-off purchase, not a subscription, and there is nothing else to buy afterwards.
I bought it on Android. Do I get it on iPhone as well?
No, and we are afraid that is not something we can fix. Apple and Google run separate stores and neither can see a purchase made in the other, so an unlock bought on Google Play cannot be restored on an iPhone or the other way round. Because there is no account behind Numeri, there is nothing that could carry it across either.
Will my progress move to a new phone?
Not by itself. Progress is stored on the device and never sent anywhere, so there is no copy of it for us to restore. Your phone's own backup may include it, depending on how you have that set up, but that is between you and Apple or Google. Your purchase is a separate matter and does carry across, as long as you use the same store account.
Do I need headphones?
Not strictly, but the audio is the point of the game rather than decoration, so headphones or a quiet room will get you a great deal further than a phone speaker on a bus.
Which numbers does it cover?
The full magnitude range, from units up through thousands and into decimals, plus clock times, prices in euro, percentages, temperatures, phone numbers and the ordinals. Every one of them is voiced, because the point of the game is the listening rather than the arithmetic.
The Italian looks wrong to me
Then we want to hear about it. Send us the word or phrase, what the app said, and what you would expect instead. Corrections that hold up get made.
What data does the app collect about me?
None that identifies you. No account, no advertising identifier, no analytics and no tracking. It sends anonymous crash reports so that faults can be fixed, and nothing else leaves the device. If you would rather it sent nothing at all, the app's settings include a switch that turns crash reporting off. The Numeri privacy policy is the full account, including what a crash report contains.
How do I ask for a feature?
The same address. We read everything, we cannot promise to build everything, and we will tell you honestly which of the two is happening.
Who you are dealing with
- Publisher
- MH WORKS LTD
- Company number
- 15932874, registered in England and Wales
- Registered office
- 20 Westbourne Park, Scarborough, England, YO12 4AT
- Support email
- matthew@mh-works.com
- Application ID
com.mhworks.numeri- Privacy policy
- mh-works.com/numeri-privacy.html